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As an ARRI customer, you are buying a high quality, innovative and reliable product, but in the event that your product develops a fault or just needs a general service, you will have the peace of mind that the ARRI (GB) Service Department will support you every step of the way.

The ARRI (GB) Service Department plays a vital role for all of ARRI’s customers, providing an efficient, friendly and professional service, trusted to deliver superior results for Camera, Digital and Lighting products around the world.

Our technical expertise goes way beyond general repairs and servicing, and we firmly believe that the after sales service is vital to ensure all our customers are kept fully informed with the latest product information, updates on existing products and rapid service to minimise down-time.

We pride ourselves on building genuine long term relationships with our customers through a consistent, high quality service.

Camera Service

ARRI (GB) Camera Service Team are fully trained ARRIFLEX technicians, offering a highly professional service to meet all your needs. The team fully understands the unique demands of our customers and offers a personal service including technical advice on mechanical, optical and electronic functions of all ARRI camera products.

Services

• Free camera focal depth / collimation checks
• Free lens collimation check with Carl Zeiss
  MTF machine
• Lens projection facility
• Refurbishment and repairing
• Inspection reports for resale
• Extended warranty available
• Sound test facility
• Environmental chamber

Digital Service

Since the arrival of the first ARRILASER in 2000 and the subsequent introduction of the ARRISCAN, the importance was recognised of a quick service response. The Digital Service Team was created to minimise downtime for the customer. An Engineer can be on site to carry out repairs within 8 business hours.

Two fully qualified Digital Service Engineers carry out all service tasks within the UK. The team also supports our parent company in Munich providing service for ARRILASER customers in Europe.

Full support is provided for the ARRILASER including installation of the recorder, user training, all service issues and ongoing image quality checking.

The creation of this dedicated support team at ARRI (GB) means the ARRILASER and ARRISCAN user has continual after sales support and service whenever required.

Services

• Installation of new systems
• User training
• Upgrades
• Image analysis
• Repairs, general servicing and preventative maintenance

Lighting Service

The ARRI (GB) Lighting Service Team are fully trained technicians and are able to offer the same highly professional service found in our Camera and Digital teams. Fully trained on the full ARRI lighting product range, they are able to offer personal service with solid technical advice.

Services

• Routine equipment checks
• Refurbishments
• Inspection reports for resale
• Manfrotto grip repairs
• Environmental chamber testing
• PAT testing
• Exchange board scheme

Request Information from ARRI

THE TEAMS

For more information please call the Service team on 01895 457000 or e-mail
service@arri-gb.com

Sarah Burgess
Service Co-ordinator

Vince Read
General Manager

CAMERA TEAM

Brian Taylor
Chief Technician

Richard Hester
Senior Technician/Technical Support Film Equipment

Sam Sutton
Service Technician

Salil Mukherjee
Electronics Technician

DIGITAL TEAM

To contact direct e-mail digitalservice@arri-gb.com

Brady Stone
Digital Service Engineer

Paul Jones
Digital Service Engineer

LIGHTING TEAM

Andy Barnett
Technical Support -
Lighting

Carl Gillard
Client Contact/
Technical Support

Desmond Beharry
Electronics Technician